Frequently Asked Questions
Luxury Kauai Vacation Rentals

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1) What Should I do first?


This is the most important step. First & foremost, find the right “Kauai Vacation Rental” for your visit. DO NOT purchase airfare before finding your vacation home. Due to the overwhelming popularity of movies such as “The Descendants” and the TV shows, “Buying Hawaii” & “Hawaii Life”, Kauai has become the “IN” place to be. You may be surprised how far in advance people reserve vacation rental homes, sometimes up to a year or more. Having a range of flexible dates will increase what is available, especially during the peak season of Memorial Day to Labor Day as well as any holiday or school break weeks. We recommend 6 to 12 months in advance for these peak time frames and even a year or more for Christmas and New Years. Can you travel off peak? If so, your selection will increase dramatically and pricing will be more affordable. Of course, situations arise and new homes are always being added to our inventory, so do not be discouraged if you are planning late. At House Of Dreams Kauai we work with over 200 Kauai Vacation Rental owners in addition to the homes we own. We will help you find your dream home away from home. So now, ARE YOU READY....Let us Begin. CLICK TO VIEW ALL HOMES...


2) How Do I Secure A Kauai Vacation Rental?


Once you have selected your Kauai Vacation Home, a rental agreement will be sent to you by email in PDF format. Each rental agreement will be provided by the managing agency for that home. On Kauai, most rentals are displayed by multiple agencies or websites allowing visitors greater options while owners enjoy a larger audience. As your vacation rental consultants, we will use the expert knowledge and relationships with owners and agencies to put you in the perfect rental. After we found you the perfect home and you have received your rental agreement , review the document and make your deposit. Final balances for all rentals are due 90 days prior to the check in date. This differs from resorts & hotels. Why you ask? The reason is simple. Most homes are individually owned and cared for by their appointed property manager. When an owner removes the dates for you, from his or her availability calendar, they no longer have the ability to attract clients for these dates. Paying in advance demonstrates a firm commitment to the owner and insures that clients will not arbitrarily reserve without intent.


3) What Are Acceptable Forms Of Payment?


We accept payment in the form of cash, personal checks, travelers checks, bank checks, money orders, wire transfers, ACH transfers and credit cards. (Visa, Mastercard & American Express)


4) What Is The Cancellation Refund Policy?


Occasionally someone will need to cancel a reservation. In the event this needs to be done, guests will be entitled to a full refund less a cancellation fee and the non refundable reservation fee. Refunds are given only when a guest notifies us in writing at least or more than 90 days prior to the check in date. Acceptable forms of notification are email, fax or a letter sent by USPS. Cancellation fees can range from $100 to $500 depending on the house or condo reserved. For cancellations that occur less than 90 days prior to the check in date, your full rent and taxes may be forfeited. Cleaning fees & security deposits will be returned. If the home is re-rented for all or part of the dates, you will receive the amount that is paid for those dates, less the cancellation and reservation fee. We strongly advise guests to purchase travel insurance to cover any possible incident. House Of Dreams Kauai is a licensed Travel Insurance provider of Rental Guardian products. We offer Trip Cancellation and Travel Interruption Insurance. Travel Insurance not only protects your investment, it also covers items such as lost luggage, medical costs, trip delays and much more. Information about Travel Insurance will be provided by Kimmy, your Kauai Concierge.


  1. 5)What Is The Check In Procedure?


Once your final balance is paid, you will be provided a complete set of directions and entry information by email in PDF format. This includes a 2 separate documents. One has general information pertaining to the north shore, recommendations for restaurants, beaches, activities and other items you may find useful during your stay. The other has information specific to your home. Lock box codes and key locations will be provided as well. In many of the upscale homes in our Premiere Collection, you will be personally greeted upon arrival and given a brief orientation. The check in time is either 3PM or 4PM and varies depending on the house. The check out time for all of our properties is 10AM. For some homes a late check out may be purchased in advance for 50% of the daily rate when a guest has an evening or red-eye flight. Complimentary late check outs can be offered when available and only when the next group coming in is separated by at least two days. Early check ins must be pre-approved as well.


  1. 6)What Is Included In Your Kauai Vacation Rental?


All of our homes are stocked similarly to what you would have in your own. If a home is marketed for groups of 10, it will supply accommodations for 10. The kitchen will have dinnerware, glasses, tableware and ample supplies for a group of that size. Small appliances such as microwaves, blenders, coffee makers, toasters and much more will be provided. Each home will vary but expect the essentials to be there. Quality linens for each bed, towels & beach towels will be at each home. All homes have a washer and a dryer as well. We also provide a starter set of paper towels, tissues, soaps, dish soap, dishwasher soap, laundry soap, toilet paper and cleaning products. Depending on the length of your stay, you may need to purchase additional supplies. Homes usually have non-perishable food items such as spices, oils, condiments and a variety of other items.


7) Is Smoking Allowed? Are pets Allowed?


Smoking is not permitted in any Kauai vacation rental. All of our properties are “smoke-free.” Hawaii law also prohibits smoking within 20 feet of any public building. If you are a smoker, please smoke outside and be courteous of your neighbors. Certain condo properties have additional smoking restrictions. Please refer to the House Rules to determine if your property has additional restrictions. It is also forbidden to bring pets into the home. Animals on Kauai may carry fleas so please be respectful by not feeding strays or allowing them in your rental home.


  1. 8)Is Maid Service Included? Where do we put the trash?


Upon request, daily or intermittent maid service can be provided at an added cost. The cleaning fee you pay is to prepare the home for you and restore it after you check out to the condition it is in when you arrived. You are expected to respect the home as if it were your own and leave as small a footprint as possible. This means there should be no more than one set of sheets per bed to be left unwashed, no more than one set of towels per guest unwashed, all dishes washed and put away, all counter surfaces cleared and wiped, and furnishings ABSOLUTELY mustn’t be moved from their original locations. Food and garbage should not be left out and broken items should be reported immediately. These terms must be followed or additional cleaning fees may be deducted from the guest’s security deposit. Guests are responsible to put the trash out on the appropriate evening for early morning pick up. If trash is excessive, the guest may bring it to the refuse station nearby which is open 7 days a week.


  1. 9)Are There Cribs, Roll-away Beds, Etc. Available?


Yes there are. These supplies are not included unless specifically stated. We are more than happy to have anything you need delivered to your Kauai vacation rental for an additional fee. We work with several rental services including Babylicious in Hanalei and Ready Rentals in Lihue and we would be happy to assist with arrangements.


  1. 10)Are Weddings Allowed On The Properties?


Weddings are permitted at a few of our Kauai Vacation Rentals. We are happy to assist you in finding the perfect home for you, as well as the planning of your wedding. We work with several well known wedding coordinators. For any event or wedding, there are extra site fees in addition to the rent. All wedding and event reservations require a 7 night minimum stay and require the guest to abide by the guidelines set forth regarding weddings at Transient Vacation Rental Properties. The most important aspect of a rental involving an event is to respect the community and neighbors nearby. As long as you are 100% certain you can abide by our guidelines, you will be considered for that Hawaiian wedding of your dreams.

  1. 11)Are Concierge Services Available?

House Of Dreams Kauai is very fortunate to work with Kimmy of Kauai Ventures. Kimmy has 12 years experience, first as a renter of vacation homes and then as a vacation rental owner. All guests receive unlimited planning and assistance to enhance their time on Kauai. To reach Kimmy, email her at Kauaikimmy@me.com. Kimmy can arrange in-home services such as massage, facials, spa treatments, private chefs, yoga instruction as well as any excursions, adventures, luau reservations, guided hiking and surf lessons by some of Kauai’s finest professionals.

  1. 12)Does Our Rental Come With Beach Equipment And Snorkel Gear?

Your Kauai vacation rental will come equipped with beach equipment such as chairs, mats & beach towels. Several homes will also provide umbrellas but that is not guaranteed. We do have a few homes in our inventory such as House Of Dreams Princeville, Ke Aloha Estate & Hihimanu Estate that supply snorkel gear, surfboards, paddleboards, boogey boards, beach toys, bicycles and various other outdoor amenities as part of the rental. Homes also accumulate a collection of items that are bought and left by previous guests, however these quantities and items may vary and are not part of the agreed upon inventory in your rental agreement.

13) When Will I Receive My Security Deposit Back?

You should expect to have your security deposit mailed back to you with 2 to 4 weeks after check out. In a few of our very elite homes from our Premiere Collection, it can take slightly longer.

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